Delivery & shipping
Delivery Time= Processing Time + Shipping Time
All Kidwis items are made-to-order. For every piece in our collection, the estimated processing time is listed on the product page.
Add the processing time to the shipping time for an estimate as to when you will receive your order.
Processing Time
Processing time differs from product to product. Some popular styles can be shipped out within 24 hours, while engraved or custom orders may take 3-5 working days. The estimated processing time is listed on the product page. Once your order is shipped, you will receive a shipping notification to your PayPal email address notifying you of your tracking details and projected delivery date.
Shipping Time
Shipping to USA
We are pleased to offer FREE Standard shipping over $39+ to the entire US. For faster shipping service, you can select from our Express Shipping options.
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Note: For U.S. orders, you must sign for purchases of $300 or more regardless of any signature waiver on file with the carrier. Any order of $300 or over needs an adult signature.
* Express Shipping cannot deliver to P.O. Boxes or military addresses. We could only ship to P.O. Boxes and military addresses (APO, FPO) address via Standard Shipping method.
* Above shipping times are estimates quoted by our courier companies, so Kidwis cannot be liable or held responsible for any delays after dispatch. Delays do happen occasionally due to uncontrollable factors, but please be assured that Kidwis will do our best to limit any inconveniences that may arise.
1.International Shipping Service & Delivery Area
We currently offer delivery to US(excluding Guam; Virgin Islands), UK, Germany, France, Australia, Italy, Netherlands, New Zealand, Poland, Portugal, Spain, Sweden, Switzerland, Canada, Denmark, Austria, Belgium, Czechia, Finland, Ireland, Israel, Norway, United Arab Emirates,Bahrain, Brazil, Bulgaria, Cambodia, Chile, Colombia, French Polynesia, Greece, Hungary, Iceland, Kuwait, Latvia, Luxembourg, Mexico, Pakistan, Qatar, Romania, Saudi Arabia, Slovakia, Slovenia, Thailand, Vietnam, Malta, Kazakhstan, Russia, Lebanon, Philippines, Angola, Cyprus, Ghana, Kenya, Morocco, Namibia, Nigeria, Rwanda, South Africa, Tanzania, Uganda, Croatia, Estonia, Lithuania, Malaysia, China (Hong Kong, Taiwan, Macau),Japan,Singapore, South Korea.
Shipping methods: USPS,Yun Express, FedEx, DHL, UPS, EMS, Post Service
2.Shipping Time & Fee
2.1 Shipping Time
| Shipping to | Shipping Time | Shipping Cost |
| Canada | 7-12 Business Days | Free For Orders Over USD$39.00 |
| United Kingdom | 7-12 Business Days | Free For Orders Over USD$39.00 |
| Australia | 7-12 Business Days | Free For Orders Over USD$39.00 |
| Singapore | 7-12 Business Days | Free For Orders Over USD$39.00 |
| Italy | 7-12 Giorni Lavorativi | Free For Orders Over USD$39.00 |
| Germany | 7-12 Werktage | Free For Orders Over USD$39.00 |
| France | 7-12 Jours Ouvrables | Free For Orders Over USD$39.00 |
| China (Hong Kong, Taiwan, Macau) | 4~8 天 | Free For Orders Over USD$39.00 |
| Japan | 4～8営業日 | Free For Orders Over USD$39.00 |
| South Korea | 4~8일 | Free For Orders Over USD$39.00 |
| Austria | 7-12 Werktage | Free For Orders Over USD$39.00 |
| Switzerland | 7-12 Werktage | Free For Orders Over USD$39.00 |
| Sweden, Spain | 7-12 Business Days | Free For Orders Over USD$39.00 |
| Netherlands | 7-12 Business Days | Free For Orders Over USD$39.00 |
| New Zealand | 7-12 Business Days | Free For Orders Over USD$39.00 |
| Poland | 7-12 Business Days | Free For Orders Over USD$39.00 |
| Portugal | 7-12 Business Days | Free For Orders Over USD$39.00 |
| Denmark | 7-12 Business Days | Free For Orders Over USD$39.00 |
| Belgium | 7-12 Business Days | Free For Orders Over USD$39.00 |
| Czechia | 7-12 Business Days | Free For Orders Over USD$39.00 |
| Finland | 7-12 Business Days | Free For Orders Over USD$39.00 |
| Ireland | 7-12 Business Days | Free For Orders Over USD$39.00 |
| Israel | 7-12 Business Days | Free For Orders Over USD$39.00 |
| Norway | 7-12 Business Days | Free For Orders Over USD$39.00 |
| United Arab Emirates | 7-12 Business Days | Free For Orders Over USD$39.00 |
| Other Countries | 20-35 Business Days | Free For Orders Over USD$39.00 |
2.2 Shipping Fee
For orders over $39, enjoy free shipping (excluding Bahrain, Brazil, Bulgaria, Cambodia, Chile, Colombia, French Polynesia, Greece, Hungary, Iceland, Kuwait, Latvia, Luxembourg, Mexico, Pakistan, Qatar, Romania, Saudi Arabia, Slovakia, Slovenia, Thailand, Vietnam, Malta, Kazakhstan, Russia, Lebanon, Philippines, Angola, Cyprus, Ghana, Kenya, Morocco, Namibia, Nigeria, Rwanda, South Africa, Tanzania, Uganda, Croatia, Estonia, Lithuania, Malaysia). If you require a faster or designated courier service, please contact service@kidwis.com for a quote.
The specific shipping costs can be viewed after filling in the address on the checkout page.
3.Do I need to pay for the tax?
For most countries, our shipping charges include import duties, but for some countries (eg Brazil, Switzerland), import duties may apply and the buyer or recipient of the shipment is responsible for taxes and duties.If you are in doubt, please consult your country's customs office before ordering.
Shipping Notice
For special shipping requests, please contact KIDWIS Official Store customer service. Please confirm your address before payment. If you enter the wrong address, please contact KIDWIS in a timely manner. We will contact logistics agent to solve the problem. KIDWIS orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.
When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.
KIDWIS assumes no responsibility for delayed or rejected orders due to the following reasons:
- Shipping time might be delayed for 1-2 days for transportation to remote regions.
- Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
- Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
- Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.
- Shipments that are confiscated or disposed of due to a violation of transportation regulations.
- Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
- The consignee's address is a school, unit, or residential community where the courier has no access.
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