Animals Personalized Busy Board Puzzles Montessori Toys
To start a return, you can contact us at service@kidwis.com
- Please tell us the order number of the product you ordered.
- Explain the reason for return or exchange
- We receive your request and will confirm your most recent return address.
You can always contact us for any return question at service@kidwis.com
Refunds:
- Once we receive and inspect the returned item, we will process your refund.
- Refunds will be credited to the original method of payment.
- Please allow up to 7-10 business days for the refund to reflect in your account.
Exchanges:
- If you wish to exchange an item, please follow the return procedure and place a new order for the item you want.
Please note that this policy may be subject to change. We recommend reviewing it periodically to stay informed of any updates.
Your satisfaction is our top priority, and we appreciate your understanding regarding the return and exchange of custom products. If you have any further questions, please do not hesitate to contact our customer service team.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@kidwis.com
Trade name: Kidwis
Email: service@kidwis.com
Or text us at phone number: +852 56001105
Support time: Monday thru Friday: 9am - 6pm (GMT+8)
FREQUENTLY BOUGHT TOGETHER
Safety & Quality
Made of high-quality plywood and water-based paint, non-toxic and environmentally friendly.
Montessori Exploration
Toddlerhood is a time for curiosity, exploration and learning—all tenants of the Montessori method, a child-centered approach to education.
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FAQS
What is a personalized wooden name puzzle?
A personalized wooden name puzzle is a custom-made educational toy designed to include the individual name of a child. Each letter of the child's name is crafted as a puzzle piece, fitting into a wooden base, thus encouraging letter recognition and fine motor skills through play.
How do I order a personalized name puzzle?
To order, simply provide the child's name when you make your purchase. Be sure to double-check the spelling before finalizing your order to ensure accuracy in the puzzle creation.
Are the materials used in the puzzle safe for children?
Absolutely. Our personalized name puzzles are made using high-quality, non-toxic wood and child-safe paints and finishes, adhering to strict safety standards to ensure your child can play without any risk.
What is the recommended age for a wooden name puzzle?
Our wooden name puzzles are typically recommended for toddlers and young children, usually between the ages of 1 to 6 years. They are designed to be educational tools for early development.
Is the puzzle durable enough to withstand regular use by a child?
Yes, these puzzles are crafted to be durable, intended for daily play. We use robust wood and a precise manufacturing process to ensure that the puzzle can withstand regular use by children.
Are wooden name puzzles suitable for educational purposes?
Definitely. Beyond being a fun activity, wooden name puzzles are great educational tools that help with literacy skills, hand-eye coordination, and problem-solving.