• Items must be returned within 30 days of the delivery date.
• Returned items must be in new, unused condition, and include all original packaging and accessories.
• Customers are responsible for return shipping costs.

• Due to the personalized nature of custom products, we cannot accept returns or exchanges for custom items that are free from manufacturing defects or errors.
• If the custom product has a quality issue or deviates from the customization instructions provided by the customer, we will happily offer a return or exchange.

To start a return, you can contact us at service@kidwis.com

•  Please tell us the order number of the product you ordered.
• Explain the reason for return or exchange
• We receive your request and will confirm your most recent return address.

You can always contact us for any return question at service@kidwis.com

Refunds:

• Once we receive and inspect the returned item, we will process your refund.
• Refunds will be credited to the original method of payment.
• Please allow up to 7-10 business days for the refund to reflect in your account.

Exchanges:

• If you wish to exchange an item, please follow the return procedure and place a new order for the item you want.

Please note that this policy may be subject to change. We recommend reviewing it periodically to stay informed of any updates.

Your satisfaction is our top priority, and we appreciate your understanding regarding the return and exchange of custom products. If you have any further questions, please do not hesitate to contact our customer service team.

Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@kidwis.com

Privacy Policy

At Honetoys.com, we take your privacy very seriously. We do everything it takes to safeguard the trust you place in us. Please read below for more details regarding our privacy policy. Your use of the Website constitutes an acceptance of our privacy policy.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Honetoys.com.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

1. “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
2. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
3. “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (such as your credit/debit card number), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

1. We will not use the collection of users’ personal information as the main purpose.
2. Communicate with you;
3. Screen our orders for potential risk or fraud;
4. We use the information we collect to enhance your experience of our website and our products and services;
5. We do not rent or sell this information to any third-party.
6. Without your consent, we will not use your personal information or pictures for advertising.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We only share your personal information with Shopify and Google. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you, you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site, you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

In addition, we will not share your personal information with any other third parties.

INFORMATION SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Communications with our Website are all conducted using Secure Socket Layer (SSL) encryption technology. Through our use of SSL encryption technology, all information communicated between you and our website is secured.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

The right to access the information we hold about you. If you wish to be informed what Personal Data we hold about you, please contact us.

Request correction of your personal data. You have the right to have your information update or correct if that information is inaccurate or incomplete.

Request erasure of your personal data. You have the right to ask us to delete any personal information we collect directly from you.

If you would like to exercise these rights, please contact us by email at service@honetoys.com

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS

The Site is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us via email service@honetoys.com. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Any changes made will be posted here.

HOW CAN I CONTACT YOU?

We invite you to contact us by email if you have any questions or comments about our Privacy Policy.

Email : service@honetoys.com

Trade name: Kidwis

Email: service@kidwis.com

Or text us at phone number: +852 56001105

Support time: Monday thru Friday: 9am - 6pm (GMT+8)