You can always change your order before you checkout - just go to the shopping bag and you can add or remove items.

If you still can't proceed to checkout, please contact us at service@kidwis.com and we'll do our best to troubleshoot as soon as possible.

Once your payment is verified, we will create your custom product within 1-3 business days and process and ship your order within 1-2 business days.

We charge California sales tax as required by applicable law. As for the import duties, it may be incurred in some countries, and the buyer or recipient of the shipment is responsible for the taxes and duties. Our products are sold worldwide, and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.

Once your order is fully processed and your card has been authorized, payment will be taken immediately, and you will receive a confirmation email or SMS (depends on which contact info you left us) that your order has been successfully charged.

Customer satisfaction is incredibly important to us. Should you wish to return an item to us, please reach out to us at service@kidwis.com with in 30 days of purchase.
Note: Customized products do not provide return and exchange services for non-quality issues.

Please email service@kidwis.com and state the following:- Order Number- Reasons for ReturnDidn't suit meWrong / Defect Product (Please include pictures)Not what i was expectingOther ReasonsOur customer care team will advice you the rest steps.

Processing a refund usually takes up to 7 business days after we have received the returned item(s). If you have any problem, please feel free to contact with us under service@kidwis.com.