30-Day Return

Thank you for shopping with us. We strive to ensure that you are completely satisfied with your purchase. However, we understand that there are occasions when you may need to return or exchange an item. The following policy sets out the circumstances under which we will accept returns and exchanges.


Standard Products:
  • Items must be returned within 30 days of the delivery date.
  • Returned items must be in new, unused condition, and include all original packaging and accessories.
  • Customers are responsible for return shipping costs.
Custom Products:
  • Due to the personalized nature of custom products, we cannot accept returns or exchanges for custom items that are free from manufacturing defects or errors.
  • If the custom product has a quality issue or deviates from the customization instructions provided by the customer, we will happily offer a return or exchange.

To start a return, you can contact us at service@kidwis.com

  •  Please tell us the order number of the product you ordered.
  • Explain the reason for return or exchange
  • We receive your request and will confirm your most recent return address.

You can always contact us for any return question at service@kidwis.com


  • Once we receive and inspect the returned item, we will process your refund.
  • Refunds will be credited to the original method of payment.
  • Please allow up to 7-10 business days for the refund to reflect in your account.


  • If you wish to exchange an item, please follow the return procedure and place a new order for the item you want.

Please note that this policy may be subject to change. We recommend reviewing it periodically to stay informed of any updates.

Your satisfaction is our top priority, and we appreciate your understanding regarding the return and exchange of custom products. If you have any further questions, please do not hesitate to contact our customer service team.

Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@kidwis.com